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Your
Security & Our Returns Policy |
Payment, Returns & Security
All prices are quoted in English
Pounds Sterling. There are three payment options, depending on how
the order is originated:-
Payment By Debit/Credit Card
We accept all main Credit and
Debit cards
For your protection & peace of
mind, we have elected to outsource the processing of debit/credit
card payments to PayPal - the worlds leading online payment
processing company.
We are therefore never in
possession of any of your debit or credit card information, which is
only ever entered on a secure payment processing page hosted by
PayPal.
If you prefer, you can also
order by phone on
02476 422000, upon ordering a PayPal invoice will be sent by
email, which will guide you to where card details can be entered on
a secure page hosted by PayPal.
Payment By Cheque
You can of course, if you
prefer, send a cheque or postal order by post made out to
Returns Policy
Order Cancellations
Under the United Kingdom's Distance Selling Regulations you have the
right to cancel your order for any item purchased from Defenda Packaging
Limited, through this or any of our associated web sites for a full
refund.
Return or exchange an item
If you are not completely satisfied with your purchase, simply
return the item or items to us in their original condition within 14
days of receipt. We will issue a full refund (excluding original
delivery charge) on receipt, or exchange the item for a different
size / colour etc. if preferred.
Please
note:
The item is your responsibility until it reaches us. For your own
protection, we recommend that you send the parcel using a delivery
service that insures you for the value of the goods. Alternatively
contact us in case we can arrange more economical collection on your
behalf
-
The cost of returning the item to
us is your responsibility.
Faulty Item
If the item you received is faulty, please contact customer care on
02476 422000 or by emailing details to info@defendapack.com quoting
your order number, your name and address, details of the product and
the reason for return, and whether you require a refund or a
replacement. We will then advise on how to proceed with the return.
You have 28 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please
contact customer care quoting your order number, your name and
address, details of the product and the reason for return, and
whether you require a refund or a replacement. We will then advise
on how to proceed with the return.
Please note:
In this case the full reasonable cost of returning the goods will be
met by us
Defenda Packaging Limited T/AS
DEFENDAPACK UNIT H
Grovelands Industrial Estate, Coventry, West Midlands CV7 9ND
